General - Outernet B2B FAQs

Q: What are your contingency and/or cancellation policies?

Our policies vary based on event details. Please reach out to the team for more information.

Q: Do you have an alcohol licence?

Yes, all our venues are fully licensed. For specific details, feel free to contact the team .

Q: Who do I contact for further information or to ask questions?

Please reach us at events@outernetvenues.com .

Q: What accessibility measures do you have in place?

Our venue is fully accessible, with accessible toilets on both floors and an accessible bar on the Mezzanine level. Please note, we do not currently have an audio loop system.

Q: What does a hire include?

Our main space, HERE at Outernet, includes a 6K, 14x5m LED screen, state-of-the-art lighting rig, d&b sound system, multiple repeater screens, and three standard stage configurations. Upgrades and AV packages are available upon request.

Q: Can I use my own choice of catering company?

We work with a preferred list of caterers. Please contact us for introductions.

Q: What catering facilities do you have?

Our main floor provides a prep kitchen facility. External caterers bring their own equipment as needed for each event.

Q: Who is responsible for cleaning?

We include standard event cleaning as part of the venue hire, handled by our trusted cleaning company.

Q: Is Internet connectivity included in hires?

WiFi is included with all venue hires.

Q: How can I get a quote for hire?

Simply complete our enquiry form , and our team will provide you with a quote.